Refund Policy for TextSong.ai

At TextSong.ai, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

To be eligible for a refund under our standard refund policy, your request must meet both the time limit and credit usage limit below. These conditions are subject to the statutory rights and applicable payment-platform terms described below:

• Time Limit: Refund requests under our standard refund policy must be submitted within 24 hours of your purchase. Requests submitted after this period do not qualify for a standard refund, except where a refund is required by applicable law or the payment-platform terms applicable to your purchase.
• Credit Usage Limit: The account must have used fewer than 2 credits to qualify for a refund under our standard refund policy. This limit does not restrict any refund or other remedy required by applicable law or applicable payment-platform terms.
• EU/EEA/UK Customers: Consumers in the EU/EEA/UK may have a statutory 14-day right of withdrawal for eligible purchases. For digital content supplied without a physical medium, this right may be lost once supply begins, but only where you have given prior express consent to immediate supply, acknowledged the resulting loss of your withdrawal right, and all legally required information and confirmation have been provided. For services, starting performance alone does not remove your withdrawal right. Where you expressly requested an early start and all legal requirements have been met, a proportionate charge may apply for services provided before withdrawal. The right may be lost after the service has been fully performed, subject to the legally required consent and acknowledgment.
• Mandatory Consumer Rights: Nothing in this policy excludes or limits any consumer rights that cannot lawfully be waived in your country or region, including rights relating to non-delivery, defective digital content or services, or products that do not match their description. Where applicable law requires a refund, price reduction, or another remedy, we will provide that remedy regardless of the standard time limit or credit usage limit above.
• Payment-Platform Terms: If your purchase is made through a third-party payment platform or merchant of record, the buyer terms and refund rules applicable to that transaction also apply. Where those terms require a refund or provide additional refund rights, we will honor those requirements. Mandatory consumer rights remain unaffected.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected]
2. Please provide your account email address and your user ID.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the outcome soon. If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your payment provider, but typically take 3-5 business days to appear in your account.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. The "Last Modified" date at the top of this page indicates when the policy was last updated.